Digital where possible, physical where necessary.
Virtual consultations provide caregivers the ability to assess, triage and diagnose a patient through digital technology. The digi-physical solution is provided through an electronic platform with appropriate human input at either end.
The patient, or their carer, accesses the platform to input information for review by a professional, or deputised person, who then provides informed healthcare guidance.
Bespoke platforms can be used by providers from any part of the healthcare system to direct patients, and their carers, to assess, diagnose and advise of treatment plans, where required, and ascertain the most appropriate form of care i.e digital where possible and physical where necessary..
System functionalities include the following:
Consultation, diagnosis and referral:
- Information on treatment options for "informed consent"
- Booking and confirmation
- Video and telephone consultations
- Self-referrals by patient via telephone, software application, web-based browser
- Ability for care provider to run generalist or specialist triage with patients; i.e., conduct a preliminary assessment in order to determine the urgency of their need for treatment and the nature of treatment required
- Ability for patients with chronic conditions to complete questionnaires to be assessed
to determine whether the patient needs to be seen before a review appointment.
- Where required, patient or carer ability to update a dedicated area with test results carried out at home, for example blood sugar level or other vital signs
- Ability to refer patients onto an outpatient virtual ward
- Ability to refer patients for diagnostic tests
Alerts:
- Warning alerts to health care providers for patients who require urgent medical help
Communication capability:
- Messaging service between care provider and patient to include transmission of text and images
Help & education:
- Patient education tools for symptom management/self- help information, and treatment options. Capability to provide links or pages to information to the patients and carers, so they are better informed on the medical condition, ways of managing it or other guidance. Note those may be national information or Participating Authority’s specific.
Interoperability and system integration:
- Care home provision-ability to connect care home teams to GPs
- Interoperable with electronic patient health records systems.
- Secure access
Certification and standards
- Where applicable, clinical modules must be MHRA registered and/or UKCA or CE marked
Total Doctor ‘digi-physical’, integrated solutions for service providers
Total Doctor provide seamless, working practical solutions for clinical services providers seeking to offer a digital solution to their overall service provision.
Total Doctor modular digital solutions are provided for the following scenarios:
Private sector medical services seeking to automate and expand their offering with:
- Automated administration,
- patient information and ‘informed consent’
- booking,
- billing,
- Patient platform integrated with practice management system (PMS),
- clinical systems such as pre-assessment, e-triage and virtual consultations,
- Multiple unit connection,
- Full patient navigation.
Also, insourcing and outsourcing companies seeking to integrate with primary and secondary care systems - to form a single combined, fully integrated administration and clinical and platform.
Innovations for Clinical Services Providers
Patient information, engagement and informed consent
Clinical services providers work with Total Doctor in order to provide optional innovative approaches to service delivery at key stages of the patient pathway.
In practical terms this can include the following:
Patient information
On being notified that the patient will be required to attend a procedure, they can be provided with a link via email, SMS or call to access the following pre-approved and bespoke information:
Information, informed consent and answering questions (multiple languages)
- What will be involved / FAQs
- How to prepare
- Any additional concerns or questions?
- Check box to confirm patient has read the information and understands what’s involved.
White labelled solutions utilising and integrating pages and systems into the clients own platforms – seamlessly.
Digital pre-assessment
Following NHS Single Sign-on (SSO), patients can complete an on-line pre-assessment survey. In many cases this will remove the necessity for the additional physical assessment appointment. Improving cost-effectiveness, time and patient flow.
Digital Booking / administration / patient choice
Using the same link, patients can view their appointment availability across a range of hospital and clinic sites, view appointment availability and confirm their own booking. This will also send an automatic SMS message (plus additional notes e.g. direction details). Hospital and clinical administration also have an administrative link to help monitor uptake, spot any patients having difficulty and book further slots as required or necessary.
This approach will improve patient satisfaction, reduce DNAs assuring greater utilisation of hospital or clinic infrastructure and resources.
Secure communications
Secure SMS text messaging with patients allows greater patient engagement, answers questions and can help to proactively avoid issues occurring.
Overall, this level of communication reduces telephone time provides an activity log and increases efficiencies within the admin team as well as for booking.
Patient follow-up and signposting
Ensure safe and secure digital communication between patients and healthcare staff. With easy-to-use digital tools, you can enhance accessibility for patients, promote person-centred care, and encourage collaboration between hospitals and GPs.
The digi-physical approach to modern healthcare
The Total Doctor platform utilised by clients is modular depending on specific requirements. The fully integrated modules range from simple web links for patient-facing information, or booking through to full CE Marked clinical digital systems. The platform supports improved patient communication, case management, and collaboration among healthcare professionals.
A single platform for patient management
With digital tools for analysis and statistics, as well as APIs and integrations with diary management, electronic health records such as Semble and EMIS, the platform enables healthcare providers to seamlessly navigate patients across the entire care system, while fostering collaboration between colleagues in the hospitals and the community.
Modular and flexible
We understand that every client will have a different set of requirements. We also understand the dynamic nature of innovation. The key therefore, is to remain modular and flexible. In this manner you have the freedom to choose and change the required modules - as services and the technology develops.
Although Total Doctor have expertise and experience with leading modules, we remain agnostic and will integrate with the best in class - as required.
Please contact us by clicking here to request further information.