We are committed to respecting and protecting the privacy of all individuals using this website.
This privacy policy explains how we collect information from you when you use our website and booking platform. It should be read in conjunction with the website terms and conditions of use
1. Collection of personal information
You can access most of the pages on the Total Doctor website without giving us your personal information. However, Total Doctor needs to collect, process and store personal information about you in order to provide our service of connecting patients with the most appropriate healthcare providers. The information that you submit through the enquiry form will include your name, telephone number and email address. When you submit any such personal information you consent to our use of that information as set out in this privacy policy.
2. Use of personal information
We shall use any personal information you give to us in accordance with this policy, and with any additional statements appearing on forms used for submitting your personal information. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so.
3. Booking platform and newsletter
If you submit an enquiry, we shall use your personal information to administer and respond to your enquiry, which may include referring your enquiry to the office of a medical practitioner or other third party. We shall securely store the information you supply and details of the actions taken by us in response. We may produce reports on the use of the enquiry service to enable us to monitor and develop it.
If you request to receive a newsletter, we shall use your personal information to send it to you by email. If at any time you wish to stop receiving it, please click on the link at the end of the newsletter. Your details will be removed from our database. We use other companies to provide payment processing, maintenance, hosting and database management services to us. These companies have access to your data, but they have signed strict contracts under which they can only use your data in the way that we instruct.
4. Contacting us
If you contact us regarding the website we shall use your details to reply to you. We try to respond to all feedback where a valid email address is included.
5. Integration with third parties for subsequent patient navigation
Total Doctor is integrated with other regulatory approved healthcare devices including Doctrin. This enables Total Doctor to help patients navigate seamlessly across all health and care settings, including primary, hospital, specialist units and dental. We also work with insurance companies and medical device companies to intelligently digitalise the process for an integrated care journey for patients, their caregivers and clinicians – see Doctrin UK privacy notice.
6. Contacting us
If you contact us regarding the website we shall use your details to reply to you. We try to respond to all feedback where a valid email address is included.
7. Data Protection Office
We have appointed a Data Privacy Officer (DPO) for Total Doctor. They are responsible for overseeing questions in relation to this privacy notice.
If you have any questions about this privacy notice, including any requests to exercise your legal right. You can send any questions about privacy or contact our DPO on info@totaldoctor.co.uk